At Bows by Alix, we take great pride in the quality of every product we create. As a result, we do not offer refunds on any purchases.

We are happy to offer exchanges within 7 days of confirmed delivery, provided the item is returned in its original, unused condition. To be eligible for an exchange, the product must:

• Must be unworn and unused.

• Must be free from any signs of wear, damage, or alterations.

• Must be returned in the same condition in which it was received.

Requests submitted more than 7 days after delivery will not be eligible for an exchange.

To begin an exchange request, please send us a direct message on Instagram at @BowsbyAlix. All exchange requests are reviewed individually, and our team will provide instructions for the next steps.